A whopping 73 million Americans damaged their devices in 2016, making the repair industry an attractive and growing business opportunity. The nature of the repair transaction poses a set of stiff challenges. Price competition tops the list, the need for rapid turnaround, keeping the right replacement parts on hand, and picky smartphone owners expecting perfect outcomes.
All this means that technical knowhow is necessary but not sufficient to ensure business success in mobile device repair. So, what will equal success? In this session, we’ll dive into:
• The 7 issues facing Service & Repair businesses
• The best practices for tackling these challenges
• The store systems you need to enable success
STACY HAMER
Stacy oversees iQmetrix’s flagship product, RQ, which powers 19,000+ wireless retailers and repair shops. With over 15 years of experience helping clients achieve incredible growth, Stacy has personally seen hundreds of businesses through the process of implementing best practices for strengthening their operations in a competitive wireless market.
