Each year, misdiagnosis of up to 25% costs our industry billions of dollars and causes customer frustration. Here’s how we eliminate it, and bring confidence back to our industry.
John worked in BlackBerry for 14 years across Manufacturing, R&D and Reverse Logistics. This led to the development of BlackBerry Virtual Expert, performing remote diagnostics and returns prevention. Recognizing the wider industry need for greater accuracy and efficiency, he joined Asset Science as VP of Engineering and then CEO.
Don Riley has held management positions in the wireless carrier and mobile device repair industry for more than twenty years. As Verizon’s former inventory manager and financial operations director for the Northeastern United States region, he drastically improved product profitability by focusing on sales throughput and strategically managing inventory lifecycles. Don also managed product launch programs for Sprint and AT&T while at employed at TESSCO Technologies. He went on to serve as director of global supply chain management for Assurant Solutions and vice president of operations for Bithgroup Technologies and later, Viking Technology.